We're happy to share a few stories from customers who have recently worked with us. How was your Bay Area Overhead Door experience? We'd love to get your feedback - contact us.
S.R., San Jose:
I found this company to have excellent service. Their quote was exactly what I paid, and their service was excellent. My house was not quite square, and the doors had to be adjusted, and some extra concrete removed around the framing. It was done to perfection and no extra charges. The doors are beautiful, and are perfectly square! I was very impressed with their customer service, as we could not make up our minds as to what to have installed. Their manager patiently reviewed option after option with us, and with their expert knowledge helped us to pick out a style that compliments our house perfectly. This door company was excellent, and I have recommended them to all my friends and family.
I recently had a new garage door installed by Bay Area Overhead Door and couldn't be more pleased. A new garage door was a substantial purchase for us and we really wanted to make sure we were making the right choices both in terms of aesthetics and quality. The sales woman was very informative and patient with our many questions. We found their pricing to be competitive, but their services far exceeded that of the other companies we shopped. The installer who was sent to our home was very thorough and professional. He carefully explained proper use and maintenance of the door when he was finished. Overall we were very pleased with our experience with Bay Area Overhead door! They made, what started out as a stressful process, an enjoyable experience and greatly improved our curb-appeal too!
The installer came to the job site “on time", had all needed tools, and installed a replacement door, and installed a new opener. He said he had 11 years experience with installs. I chose this company over one of their competitors, because they were less expensive, were polite on the phone and helpful when I visited to the show room. I will most likely use this company for my next door upgrade at other units, I own.
M.S., San Jose:
I just had my second experience with service provided by Bay Area Overhead and I am very satisfied. Office staff was friendly and helpful--I received a follow-up call the day after the service. The technician was prompt, honest and efficient. He could have easily sold me a brand new opener, but rather he told me that while the one we have isn't the best on the market, it still has good life/use left in it. I appreciate his honesty. I will call this company for all my garage door needs in the future! TIP: if you have a "Martin" brand door (with the special "finger shields") talk with Bay Area Overhead before you do any painting or service to it.
I wanted to say thanks for the professionalism and courteousness your staff provided. From talking to Donna to schedule the appointment and to call to confirm a few days later. The installer assigned to my case was Paul, he actually just left a few minutes ago. He was extremely punctual and got to work right away. He changed the two springs in a very efficient and timely manner. He checked the door and ensured that it was working properly prior to leaving. I will definitely be recommending you to my friends and family if they have any garage related needs. Thanks again.
M.S., Santa Clara:
This letter is to thank you and the service technician for your responsiveness and professionalism in fixing my broken garage door. I was surprised at how quickly you were able to coordinate and schedule the visit to my home and how savvy and personable the service technician is. Thanks to you my broken garage door experience actually turned out pretty nice.
Your company has been keeping our garage door functioning for many years. So it seemed logical that when the old motor died, we should call Bay Area Overhead Door.
We were delighted with the technician that you sent to take care of the problem. He was quick and efficient, and certainly impressive in his work and knowledge. What a fine representative of your company!
Thank you for your kind act of generosity concerning the service call on 12/6. I am a widow and senior citizen. May god bless you.
B.Q., Los Altos:
Just a quick note of thanks for your help with the Homelink system for our Martin garage door and door opener. When Bay Area Overhead Door installed our garage door, I called to mention that the installer was very courteous and professional. When I came in to pick up the converter for the Homelink system a few weeks ago, you went the extra mile to contact the representative at Martin for me to see if they could do something about the situation. The converter showed up two days later. Clearly, something you didn't have to do, but was tremendous customer service. You are clearly doing things right and I wanted to pass that on to your and your company.
M.C., San Carlos:
Recently we bought a set of garage doors from Home Depot and your company did the installation for us. I would like to express my satisfaction with the service that we received from your staff. The installer was very professional and courteous. Unfortunately, the incorrect windows were delivered, but after a visit to Home Depot, the order was corrected and your staff quickly arranged for a new installation date. The technician also in a professional way removed and installed the new windows.
I want to thank you for such a fine job in putting in the garage door. It was a pleasure to meet such professional, talented, and friendly installers.
A.H., San Jose:
Doing business with your company is a singular pleasure. From the courteous and efficient young woman who took my phone call to the prompt, professionalism of your service technician, what could have been an unpleasant experience became a very comfortable one. The technician arrived exactly on the stroke of eleven. The young woman who took my call had said “between eleven and twelve” and called me this morning to reconfirm. He proceeded to work with a sureness that bespeaks itself of personal pride and military training. As he worked it was obvious that he not only enjoyed his work, but he took great satisfaction in seeing to it that he discharged each segment of his responsibility with professional concern. As a retired engineer who has tried to perform through life as a professional, I am disappointed by many of the service people who have come to my home. Many of them have left me with the impression that it was their first call ever or that they just plain did not care. Your service technician is the outstanding exception to that syndrome. Should any of my friends or I ever need the services of a garage door company you can be sure I will recommend the Bay Area Overhead Door company.
We are currently building a new home in Cupertino. In July you sent Todd out to install a one car garage door on our house. We were using the door panels as exterior siding to give the appearance of having a door, but actually there was a solid wall behind the panels. The installation was very tricky. We were lucky that you sent Todd out to install the door panels! He had thought through the installation in advance, and had devised a method of installing the doors very securely. He screwed long pieces of angle iron to the sides of the panels and to the framing behind – a brilliant solution to the problem! Unfortunately the opening was framed crooked and was a little too narrow at the top. Todd patiently cut off angle iron and kept trying to fit it into the opening until if finally worked. I was very impressed with Todd's intelligence and the advance planning he had done. He was well prepared, thoughtful, courteous, patient, and committed to doing a quality job. These are rare character traits in the building industry! I wish all the workers on our house were like Todd!
I have had such a nice experience dealing with you folks, from beginning to end, that I wanted to write you personally. When the estimator came out originally he realized the job had some complications, he was immediately up front and honest about the fact that he was fairly new as an estimator, and proceeded to call a more experienced person out to analyze the situation. When I came into the office, Donna was very helpful in assisting me with some decisions, including the installation of the mail slot. Each time I have called your office for something, I have been greeted by pleasant and helpful people. When I called to make a change, Katie was cheerfully responsive, and assured me there would be no problem. Todd did the majority of the installation, and I was impressed not only by his knowledge and expertise, but also by his very pleasant and friendly personality. I am very pleased with my doors, and with the company with whom I dealt. Despite the many customer you must have, you gave me the feeling that I was important to you, and that is a real tribute to your staff.
Thanks so much for your help in getting us such a high quality door. They look and work fantastic. We were extremely pleased with the professionalism of the installation. Thanks again for all your help.
D.H., San Carlos:
I just wanted to take a moment and thank you for sending the installer you did to install my recently purchased garage door.
Initially, I thought the style of the door was not going to fit the aesthetics of my remodeled house. Rather than argue, he was very patient in pointing out to both my wife and I the various styles and what he thought would be best suited for our house.
Additionally, he was very efficient when assembling and setting the garage door. The bottom line – he did Bay Area Door a big service. I was ready to send the door back as soon as it arrived. If it were not for his professionalism, I would not have that garage door hanging in front of my house.
A.M., San Jose:
I just wanted to take a few minutes to thank you for all your assistance and support in getting my garage door installed. I appreciate your courtesy and patience. I also wish to apologize for an misunderstandings during the course of getting the door installed. Again, I thank you for your expertise.
P.F., South San Francisco:
I would like to put in a good word for your installer. He installed my garage door and opener yesterday and he was very courteous and informative. Thank you for sending him. I am very pleased with his work.
This is just a note to express my satisfaction in doing business with your company. I am totally please (delighted!) with the door and appreciate the seal strip that you included. This comment applies to each of three steps in the process; my visit to your company, the estimator's visit to my home, and the installation. (I personally visited three companies, ultimately selecting Bay Area Overhead Door.) Donna was very knowledgeable and informative. I was happy to see that you carried different brands of doors, didn't push one over the other, and simply noted their respective features. The estimator was considerate in calling when he knew he would be late to keep the estimate. Both personable and professional, he was helpful in coming to terms regarding my preparation the install, as well as providing information regarding door maintenance. Lastly, I was most impressed with Todd's installation. Very organized and meticulous, he obviously took a personal interest in doing the job right. One thing that really surprised me was that he actually stopped and took a very deliberate break now and then. The effect was to dispel any feeling that this was a “wham, bam, get the job done and get out of here” operation. ...Even moreso when the time passed 5 PM and there was till much to do. Doing business with Bay Area Overhead Door has been a pleasant experience. Thank you.
C.M., Los Gatos:
On August 22 your company installed a new garage door at my residence. I am very please with the new door and want you to know that you install is a very pleasant and competent person. The estimator who came to my home and gave the estimate was honest and courteous, as well. It is a pleasure to deal with a company which does a great job and is honest in dealing with the customers. I will be happy to recommend Bay Area Overhead Door to my friends.
R.J., San Jose:
I am writing to let you know how please I am with the garage door which your company installed in my house today. More specifically, I wish to compliment the installer who did the installation. He displayed his knowledge and professionalism from the very moment he arrived. His efficiency, personal attitude, and the quality of his work was truly impressive. If you ever need a reference regarding the quality of your work, please feel free to use my name.
J.M., Santa Cruz:
Anthony did a wonderful job. I appreciated the time that he took to check my old opener. He was able to repair the existing instead of replacing it, and I felt that was very professional and honest. I will be calling you in the future when I am ready for a new opener.
R.S., South San Francisco:
I just wanted to pass on a thank you and good job to the installer who installed my new door. Have a good day!
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